Workplace Experience

Badisa     1994-2000 Social Worker till 1997

• Therapeutic intervention to preserve family systems via social work practices

• Interventions as required by the Child Care Act and the Substance Abuse Act

• Report writing

• Administration

• Research

• Linking and Networking

 

Co-ordinator No Limits Project for street children 1997-2000

• Staff training, development and supervision including social worker, on street workers and administration staff

• Recruitment and selection of project staff

• Marketing and public education

• Linking and Networking

• Program development, implementation, evaluation and research

• Advocacy

• Administration

• Management of project, including budget and staff

• Fundraising via proposals and welfare programs

 

City of Cape Town 2000-2013

 

Co-ordinator Service Quality 107Public Emergency Communication Centre 2000-2008

• Complaint Management

• Networking and linking with internal and external providers

• Supervision and development of office management and public relationship students linked to the program

• Assessment of skill and knowledge levels, development of training material, implementation and evaluation

• Development, Implementation and continues development of quality management programs and processes

• Development of procedures and processes to ensure effective service delivery to customer of the centre

• Development and implementation of public education programs and materials

• Recruitment and selection of staff for the contact centre

• Development and implementation of workplace skills plan for the department

• Representation of the service on Forums and in meetings, local, national and international

• Actively assisted with development of call taking solutions for the call centre

• Skills development of senior staff in the environment

 

Co-ordinator Service Quality

Employee Wellness 2008-2013

• Ensuring effective and efficient access to wellness services on a 24/7/365 basis

• Development of process to ensure continuous evaluation of effective service delivery

• Continues evaluation of services to identify and address gaps in service offerings

• Development of interventions to ensure effective referral to wellness service delivery

• Revision and alignment of wellness related policy, strategy and material to ensure best practice

• Representation of wellness services

• Research and  development of wellness strategies

• Piloting workplace addiction care services for staff struggling with addiction 

• Management of staff and students assigned to pilot strategies

• Development and supervision of staff and students assigned to pilot strategies

• Management development through design, development and implementation of  training

• Targeted departmental interventions based on the wellness needs of the department

• Establishment and continues development of in-house  mentoring programs

• SAP training and monitoring of implementation of training for staff working in the wellness department.

• Therapeutic interventions

• Trauma and crisis interventions

• Bereavement counselling

• Networking and linking

• Marketing of the service via induction, events and poster and pamphlet campaigns

 

Therapist in Private Practice and supporting ACVV Franschhoek

2013-current